Enabling Seamless Voice Ordering with AI-Powered Cloud Solutions for Restaurants and Hotels

An AI-driven hospitality technology provider delivering intuitive and cost-efficient solutions for restaurants and hotels. Their core product is a voice-ordering application designed to simplify guest interactions, reduce operational friction, and elevate the overall dining experience

The Need:
In response to the rising demand for contactless dining and faster service, the client needed to modernize their voice-ordering platform. The goal was to enable real-time, AI-powered communication, personalize customer orders dynamically, and integrate smoothly with multiple POS systems while supporting complex customization and upselling logic.

Our Solution:
We deployed a dedicated Azure cloud and AI engineering team to refactor the application, remove outdated dependencies, and rebuild the platform for real-time responsiveness. Utilizing C#, VB.Net, and Azure OpenAI, the app was modularized and enhanced with natural language processing, data analytics, and plug-and-play POS integration. Development followed a Kanban methodology to ensure agility and transparency.

Outcome Achieved:

• Modernized the application using Azure and OpenAI to enable real-time voice ordering
• Significantly enhanced system reliability, code quality, and scalability
• Delivered an intuitive interface that minimized wait times and manual service load
• Empowered restaurants with dynamic upsell suggestions and actionable insights
• Enabled seamless POS integration, making deployment rapid and frictionless