Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. more. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. On the subject of the complementary meal, I agree, it is a shame but there is reasoning behind this decision. Brittany Ferries offer different types of tickets to its customers. Revenue impacts the experiences featured on this page. Brittany Ferries General Ferry Booking Terms and Conditions. Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. 20/20 per amendment within 4 hours and after outward sailing : . I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. By comparison, a journey with Brittany Ferries is absolute bliss. We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. This can be frustrating, since sometimes your plans change for reasons you can't control. We are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Its deplorable customer service. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . Lots more reasons families love Brittany Ferries most of all, See all crossings to France and Spain for family holidays in 2023. Brittany Ferries also charges cancellation fees on its tickets. We have booked a return ferry crossing to Santander on a flexi ticket. Home / Cancellation Policy / Brittany Ferries Cancellation Policy. Although we tried a number of different approaches, the poor feedback, in conjunction with an unacceptable amount of food waste, has led to the change. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a 50 per person deposit. Just awful. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. Group Enquiries: Call 0330 159 5400. Brittany Ferries not playing ball. In case of cancellation, you will receive a higher refund amount if the ticket is more expensive. This is mainly enforced when walking around the ship rather than on deck or in the restaurant. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. We also ensure all reviews are published without moderation. However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. Cabins excellent. Welcome Brittany Ferries UK. Tripadvisor performs checks on reviews. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. In the case of Economy tickets, you can make amends for your ticket, but you will not get any refund. Full payment is required if booking within 60 days of travel. Only given 3*. Review of Brittany Ferries. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Maybe try searching. Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). Would not refund difference or apply to my booking when I phoned, Dear Patricia, Thank you for taking the time to write a review. Brittany Ferries also charges cancellation fees on its tickets. Checking in, restaurant,cabins. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . JavaScript is disabled. Thank you for posting your comments. In the case of Standard and Flexi tickets, you pay fewer . Find the Chargeback Instantly product on DoNotPay. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. Dear Mark, Thank you for your review. A great accolade and one thats a particular honour, as it was voted for by passengers. The commodore class cabin was exceptional and the bed was comfortable.However, my only complaints are that the ship was travelling on average of 13 knots this is due to there being no available berths in Portsmouth until Bretagne left at 20:15.Also on our crossing on the way we travelled on Pont Aven which had a more substantial wine list then Salamanca which didn't have a bottle worth drinking which is a pity. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. Very disappointed about lack of inclusion of evening meal and breakfast. Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. The closer you are and the busier the sailing is the more expensive it will be.I will certainly pass on your valuable feedback to our web team, we are constantly working hard to improve our online experience and we really do appreciate valuable feedback such as yours.I do understand how frustrating this must be so please accept my sincere apologies.Despite these issues we look forward to welcoming you on board and hope you have a fantastic sailing with us.Kind regardsKirstieBrittany Ferries. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. MH. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? So down to the self service. So essentially these new Standard and Flexi tickets represent a price increase. Minimal space in the cabin but its read more, Ferry Portsmouth to Santander. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This version is easier to follow/use. We had a 4 berth cabin for two. There are few parents who dont dread airports with kids. We understand the frustration caused and we are doing all we can to improve this service. Next summers best beach holidays begin on Brittany Ferries. Date of experience: 05 January 2023. Good Morning A8719vlandrewc. Kind regardsAlison Brittany Ferries. Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. Get inspiration, tips and holiday competitions straight to your inbox! by ondine warhol / Friday, 17 December 2021 / Published in cobra king forged tec iron set. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. We are currently recruiting more staff to help with this. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. You rock! If you cancel you will only get a 75% refund. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! On 23 April the prices are: Economy 151. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. Amazing pro-active customer service when I called Brittany Ferries regarding a voucher which I was unable to use online. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. Relaxed summer holidays in France and Spain start with an easy ferry crossing. So where would you like to go in 2023? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Arrive on holiday calm, rested and ready for anything. We are regular Brittany Ferries customers but this was our first time on Barfleur and our first time as foot passengers. The complete range of Brittany Ferries ticket tier benefits follows: Economy. 17,424. direct ferries offer the widest choice of . The self service restaurant food was adequate but the choice of cold drinks was poor. Recommended experiences in and around Portsmouth. Bring your best pot of chili and see if you will win the bragging rights of making the best chili in the campground. We had a 4 berth cabin for two. Remaining balance due at least 60 days before travel date. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. No kettles in cabins. May 5, 2020. Companies can ask for reviews via automatic invitations. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Standard 158. It was a far improvement over it's near sister ship Galicia. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. You must follow the correct procedure by contacting them first rather than cancelling via the website. Minimal space in the cabin but its Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. Having ascertained online that the ferries we wished to book were running, I rang to make the booking. It's just all a little confused (as are the ticket options). How is one supposed to contact this company? or re book on other date ,,or tell them my situation ,,,thanks in advance. Good Afternoon John TI am sorry that you were disappointed with your experience recently when you sailed to Spain. The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. Tripadvisor performs checks on reviews. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. . Over the course of five years, I have been to numerous places, experienced different means of transportation, and stayed at different properties. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. Whilst in hindsight I should have left the booking in place it was in March when all the best information was not available. Review. To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. Then theres the flight itself. Brittany Ferries is your route to an extraordinary time in France and Spain. Is BF really so inflexible? Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. Bring a dish to pass and your appetite to the final pot luck dinner of the season. I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. Flexi : Free amendments up to 4 hours prior to outward sailing. Call 0330 159 7000. Slept well on journey - beds very comfortable! While doing this the price increased. We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. I've had to rebook yet another crossing without using the voucher. Very poor, are these shops properly maintained? Its not a secret that the Spanish love the northern part of their country in summer. . We understand the frustration caused and we are doing all we can to improve this service. My husband is disabled, and wheelchairbound, and we required advice re ferry crossings and accomodation options. Im starting to wonder? . Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. Three weeks on and I still haven't managed to speak to somebody. The beds are very comfortable and we slept extremely well. Thank you and well done. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. Brittany Ferries General Ferry Booking Terms and Conditions. You will also not make any amendments to your ticket. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent on board facilities, you can just sit back, unwind and enjoy the experience. Have been trying to get through for months. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? Top. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. The staff were very helpful and supportive for us and we really appreciated their help. With DoNotPay, you can easily: To easily request a refund from Brittany Ferries, sign up at DoNotPay today. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. No reduction in ferry price because of this. For a better experience, please enable JavaScript in your browser before proceeding. Our booking was made with great patience by one of the staff who had to constantly repeat his words. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. Standard. Being some way south of Madrid before realising I contacted the Brittainy Ferries Lost Property Dept. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. Toilet filthy with excrement on the seat, which I had to clean. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. It looks like the link pointing here was faulty. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. Successfully filing a chargeback can be tedious and difficult. Overall it is a pleasant journey with somebody else doing the driving! Get inspiration, tips And holiday competitions straight to your inbox! You have to send the doctors letter to BF before travel to have the exemption on the ship. Complaints and Compliments: Call +44 (0)1752 648 000 or customer.feedback@brittanyferries.com. This charming commune in the west of Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne. Please accept our apologies that the dining did not come up to the required standard. Date of experience: January 02, 2023 I have called, emailed, used resolver to contact and initiated a charge back on credit card for cancelled crossing after being told it would be refunded within 10 days. My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Shower curtain black. To cancel your booking please use the Manage my booking facility. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. Would not refund difference or apply to my booking when I phoned. Since 2017. The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Estimate Value. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. . Not good enough Brittany Ferries. I liked the updated cost as each section of the booking was completed. Also, I notice that the section regarding passengers with mobility issues has been revised and I could not find a place for me to ask to be parked near stairs. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. We travelled home on the new ship Salamanca from Bilbao. The shop was small but ok. Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . more. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. Before this, you can only receive a partial refund via a travel voucher. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. read more. . Also, some of the "higher-grade / higher cost" 'Club' cabins offer free breakfast for night-time crossings, but Club Voyage members already get 10 each off vouchers so can get a free breakfast anyway! You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. We offer a range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. I am not complaining about the crossing or the staff on board. > See our booking terms and conditions *Terms apply. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. Its deplorable customer service. A full refund is granted if you cancel within 24 hours of booking. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Steak as tough as I have ever experienced. Flexi 165. Return journey 3hrs delayed so far and still repairing the engines in Cherbourg. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. It has been 4 weeks since my first email. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. No reduction in ferry price because of this. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. Would have given 5* if the price had decreased. Hmm. Evening meal was great and great service. I did most times on line, but they have been very helpful if you ring them. Online. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Brittany Ferries has its own cancellation and refund policy, like any other ferry service. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? Your cancellation fee depends on the type of ticket you purchased. Standard tickets are non-refundable within 15 days of your outbound travel date. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. read more. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. Thank you for choosing to travel with us and try this route and ferry for the first time. Reviewed 10 May 2022 via mobile. Kind regardsLeah Brittany Ferries. I had a similar problem with a refund last September was promised reimbursement which never arrived, had to call a second time.Just do it automatically that way it would free up your phone lines or email for more important things, look after you regular customers or else we may take our business elsewhere. Is that right or am I reading it wrong? I booked a Standard Ticket allowing 60 days notice of change etc. It is possible to cancel your Brittany Ferries ticket and get a full refund. Three weeks on and I still haven't managed to speak to somebody. more. In summary, here are the ways you can request a Brittany Ferries refund: DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. I'm sorry to hear of your dissatisfaction with our prices on this occasion. Log in to your account and enter your ticket reference number. We have helped over 300,000 people with their problems. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. Please accept our apologies. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. Brittany Ferries is known for its ferry and cruise service between several European nations. Thank you Jude. This is the version of our website addressed to speakers of English in the United States. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. Full payment is required if booking within 60 days of travel. The circumstances were explained with no sympathy shown. Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. Cabins excellent. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Lets have a look at different types of tickets. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Ferry Portsmouth to Santander. Each ticket has a different price set and provides better comfort. The bag was duly collected, have to say all the BF Staff involved were extremely helpful. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries.
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