M-F, 8 a.m. - 5 p.m. 2020 Integrated Resource Plan / September 15, 2020 Nearly 200,000 households already rely on our Appliance Service Plan to keep their homes comfortable and protect against unexpected costs. Consumers Energy - Power outage flip flop . Call 7-1-1 Description of Work THEY REPLACED THE HEAT EXCHANGE IN MY FURNACE. For the best performance on this website and others, please upgrade } click here. Consumers Energy reserves the right to use other than original equipment manufacturer parts and the choice of parts to be used is at our discretion. Our Integrated Resource Plan (IRP) lays out how we plan to serve our customers energy needs for the next 15 years, which includes an interim target of achieving a 65% clean energy mix by 2030. I am so impressed. They give peace of mind. In the event that you choose to alter your plan in any way your 12 month contract will start over. Are you an innovator in energy storage and resources? With that being said, this industry has allowed me the opportunity to have a positive influence in people's lives which provides a great deal of satisfaction. Consumers Energy Appliance Service Plan is open: Consumers Energy Appliance Service Plan accepts the following forms of payment: Check, Visa, PayPal. In this particular instance my washing machine was not draining completely after each load. Download 2020 Integrated Resource Plan Stakeholder Update, RPAC session held June 7, 2022 Laboratory Services THEY HIRE PEOPLE THAT KNOW WHAT THEY ARE DOING. HVAC is a term in the construction industry that is not as understandable as some might think. Together, we can keep it that way. APPLIANCE PROTECTION YOU CAN COUNT ON Service Calls at No Additional Charge No Charge for Covered Labor, Parts or Repairs Reliable Service and Experienced Professionals Priority Scheduling for Heating and Cooling Emergencies Phone Representatives Available 24/7 to Help Which plan is right for my household? I WOULD RECOMMEND THEM TO ANYONE. New here? With 24/7 access to representatives to schedule service calls - and priority scheduling for heating and cooling emergencies - we'll send an experienced local technician right to your door. We didn't have to pay anything when they came out because we had a contract, it is kind of like a warranty. Contact Us | Consumers Energy Contact Us Emergency - 24/7, Call 9-1-1 and (800) 477-5050 General - M-F (7 a.m. - 6 p.m.; Sat, 8 a.m. - 2 p.m.), Call (800) 477-5050 Hearing Impaired - Call 7-1-1 General/Residential Our Michigan-based team of representatives is here to help. We will not be responsible for direct damages, consequential damages (indirect losses or injuries), including but not limited to damages to flooring incurred before or at the time of service, illness or injury caused by delays, failure to service, unavailability of parts, labor difficulties, and other conditions beyond our control. The air has been on and is working great! I have been blessed to have a job that I have never thought of as "A JOB!". M-F, 8 a.m. - 6 p.m. Cincinnati, OH 45274-0309. Consumers Energy Appliance Service Plan offers the following services: Appliance repair. Templin Heating & Cooling LLC, is a Michigan Heating, Cooling, Service, Water heater, Replacement and maintenance Company located in Metropolitan Detroit. Consumers Energy may, at our discretion, use qualified contractors to fulfill all or any part of our obligations under the terms of this contract. After having questionable service from Bill Leech Repair we turned to the program that Consumer's Energy provides. Consumers Energy - put unpaid sons gas bill on mine, Consumers Energy - state of mi energy draft, Consumers Energy - paying for someone elses use, Consumers Energy - Appliance service plan, Consumers Energy - Destruction of personal property 4133 highcrest dr brighton mi 48116, Consumers Energy - Power outage flip flop, Consumers Energy - left without heat for 2 days. Questions? Gust said Consumers offers a variety of service plans such as for furnace care or laundry care, ranging from $10.99 a month up to $27.99 a month, depending on the appliances that are. Call800-418-2263 If you keep your monthly energy use low (below 600 kWh) then the Standard plan might be an even better fit for you. You may terminate coverage by giving notice to us at any time prior to the effective date of the increase. I had to buy a new washer. Give us a call at 1-800-230-1397. There's currently 4 outstanding HVAC specialists working for us. Description of Work They worked on my dishwasher. NO OUT-OF-POCKET CHARGE FOR COVERED REPAIRS No service call charges. Additional conditions of service include: Consumers Energy will repair or replace completely exposed interior gas piping. They have been charging me for the Appliance Plan for 7 months, but I have only noticed it for the past 4 months. For suggestions to find the best web browser for you Explore our plans and select the one that's right for you. They are now saying I am in arrears! Now called the plan to try and cancel my moms account because she had died. THEY GOT THE WORK DONE RIGHT AND THEY DID A GOOD JOB. The installment price quoted is a monthly rate paid for 12 consecutive months. Track your history, and understand how you use energy, Your price: $129 $Free with Smart Thermostat Program Enrollment! .ctrl-primary-button { Thats why were embarking on an ambitious goal to deliver 100% clean, carbon-free and affordable electricity to our customers by 2050. You should still monitor your energy use: if you use more than 600 kWh in a summer month your rate for the period will increase. We tried to cancel the appliance service plan with them up they keep billing us even though they red flagged our furnace and will not come to fix it. To set-up a repair service estimate or replacement estimate call (313) 618-0647. Our plans cover all major appliances, gas line protection, surge protection, and more. Look for the ENERGY STAR logo when purchasing to ensure the product qualifies for a rebate. Once a Cash Allowance has been paid on a covered appliance, the covered appliance will not be eligible for coverage under the Appliance Service Plan until a receipt showing purchase of a new appliance is provided to the Company. Had the plan and came home from vacation and had no heat called the plan and it took 24 hours before someone was out to our house to get furnace fixed. Utility scams that target businesses are on the rise. Presentation We received a form in the mail to sign and return indicating our acceptance of the plan. Running your air conditioner or appliances during the day wont be charged at a higher rate. I think CE has an obligation to warn its customers that hooking up with an alternative natural gas supplier like Eligo is extremely risky. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION OF THE SERVICE TO BE PROVIDED UNDER THIS AGREEMENT. .wp_tips-block .wp_icon { Email Us, Contact us from outside the United States. Category. is now leak free and I'm highly satisfied with the overall work and price. your browser. Visit the Solution Center to Explore Articles. Log in or create an account to get started. We will determine the current market value of the appliance using a depreciation table (a copy of which will be provided upon request). Description of Work He checked out our central air conditioner and filled up the coolant. No, Consumers Energy Appliance Service Plan does not offer free project estimates. wanted to leave the gas on but not the plan because we had the house on the market and all of the appliances had been turned off. If you're the kind of person who recycles their old recycling bin, or just someone who wants to do their part to help keep Michigan pure, we've got you covered. THEY DID A VERY PROFESSIONAL JOB. Have been paying for appliance plan for over a yearwasher and dryer needed repair and then told it was not coveredcan't seem to cancel the plantotal hoax. Tap on the "" icon, then select "Add to Home Screen". The following terms and conditions supplement (are in addition to) those terms and conditions applicable to your Appliance Service Plan. After multiple service technicians and visits they were unable to fix our furnace. They give peace of mind. Consumers Energy Payment Center He was thorough, professional and friendly. If I do not get my money back I will go to WJRT 12 news in Flint to get the word out how they are ripping people off for hundreds of dollars. Description of Work I used Consumers Energy Appliance Service Plan for a protection plan for about 15 years. Our story is Arizonas story. All covered gas piping must be 1/2 to 1-1/4 inch pipe of a type certified by the American Gas Association, National Fuel Gas Code or the National Fire Protection Association. Even though there are many demands from owning this business these past 14 years, I am very thankful for this profession, the people I have gotten to meet along the way and the individuals I have been privileged to work with. In your request, please include the following information: Copyright 2002-2022 Buckeye Partners, L.P. Recently moved into our new house. Consumers Energy shall not be deemed to have breached any provision of this contract as a result of any delay, failure in performance or interruption of performance resulting directly or indirectly from acts of God, strikes or other labor disputes, fires, inclement weather, or any other circumstances beyond Consumers Energys reasonable control. We're sorry for any inconvenience and ask that you try again later today. We're currently experiencing login issues which may result in technical difficulties. Call us today for Virtual Sales Call! The APS Resource Planning Advisory Council (RPAC) was formed in early 2021 as a diverse set of stakeholders to collaborate with APS in the development of the Company's 2023 IRP. You have to wade through a complex phone tree that gives you no upfront direction as to how to reach a customer service human being. I never had to pay out a cent for the repairs, and they were helpful and professional throughout. 2020 Integrated Resource Plan Stakeholder Update / June 11, 2020 No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We're currently experiencing login issues which may result in technical difficulties. For me the meaning is simple; it involves providing a healthy, safe, comfortable and efficient living environment for you and your family. Appliance Service Plan does not affect your regulated utility service. I have the same issue right now! Copyright 2023 APS. It is a boiler and it was water. Call 800-736-4147 We established our business in 1998. This provision does not apply to covered repairs on heating/cooling equipment and water heaters. It's covered under the insurance. Finally, after one and a half weeks, the repair was done in 10 minutes. Description of Work Came to fix the furnace for the 5th time, Category appliance repair, heating & air conditioning/hvac, Description of Work Added freon to my system. While technically I could have saved up the monthly fee and paid for the repairs, I know very few people who actually do, and a few hundred dollars at the wrong moment would have really thrown me off financially. margin: 5px 0 15px; The representative didn't know. We're sorry for any inconvenience and ask that you try again later today. Minutes, RPAC session held September 23, 2022 This financial information is confidential and may be viewed via a secure Intralinks Exchange. Bookmark this site for easy reference. What days are Honest Appliance Service & Repair open? This complaint was posted by a verified customer. Take our quiz to learn how to identify a scam. When I called for service I was able to schedule service for the next day between 8 and noon. Your energy rate is based on the time of day; use less energy and manage energy demand during on-peak hours, between 4pm-7pm weekdays, to save. Electric Customer Choice/Retail Open Access The serviceman was here the next morning and called to let me know he was on his way. 2020 Integrated Resource Plan / June 26, 2020 THEY ARE ALSO VERY RELIABLE AND ALL OF THE WORKERS ARE PRETTY GOOD PEOPLE. Called Consumers Energy to have the gas/electric put in our name. Join us. In the last two years They have made repairs to my refrigerator and furnace. We look for skilled partners who are excited to push Arizonas clean energy future forward. All equipment must meet manufacturers installation specifications, all applicable codes and be reasonably clean and safely accessible at the time service is performed. *Appliance Service Plan is not regulated by the Michigan Public Service Commission. Consumers Energy is not responsible for appliance/equipment replacement cost despite good faith efforts to repair. No parts or labor charges. This review was chosen algorithmically as the most valued customer feedback. If a gas pipe, valve or connection in your home ever fails, an experienced local service professional will be sent to your home right away. There is no way to contact consumers via email, so you are forced to call. You get this program through your electric company. By submitting this request, you are certifying that you meet the criteria described above. He said could have cracked heat exchanger. Could not cancel plan because I was not on her plan to modify anything. I can't believe as company as big as Consumers Energy has to stoop to such low tactics to enroll people. . click here. Prices apply to single units per household, if you have multiple appliances of one type each appliance must be covered. Scammers try to trick you into giving them your personal information. It is a regular part of their business and they send out people to fix your appliances, and they will keep coming out until it is fixed. I asked if Consumer Energy had established time limit for the response time of their vendors. You can match 100% of your monthly energy use with green energy, or pay as little as $1.50 a month to buy GreenBlocks and help keep Michigan pure. If your family always tries to use energy wisely, like by turning off lights when you leave a room or tweaking the thermostat to save energy, a Peak Power Savers plan might be a great option to help you lower your monthly bill. I called Consumers Energy again. Whether you prepay or pay in installments, you are purchasing the contract for one full year that you can terminate under certain circumstances. Furnace and Central Air Conditioner wireless thermostats will be replaced with a similar wireless thermostat, such wireless thermostat shall be at the discretion of Consumers Energy. This will surely increase the credibility of your complaint. Call 877-501-4952 or 517-788-0432 They come right out, they are very good. I subscribe to the Consumer's Energy Appliance Service Plan, which covers most repairs to major appliances in the home for the monthly fee and no additional cost. It helps ensure your appl See more We want you and your family to stay comfortable all year round. M-F, 7 a.m. - 6 p.m. Were always looking for great people to join our team. I am still being billed for the plan. It really is a good program for home owners. The point of distinction that we have and is extremely important to customers, and very difficult for competitors to replicate; is our service quality. Over 20 hours passed and no call was received. would not recommend anyone wasting money on this service plan. Last week my furnace went out the heat exchanger cracked I contacted . If you pay monthly, future monthly payment obligations will cease at termination. WARRANTY, GUARANTEE OR PROMISE RELATING TO THE MATERIALS, WORKMANSHIP OR PERFORMANCE OF THE INTERIOR GAS PIPING OR CONNECTORS REPLACED BY CONSUMERS ENERGY AND NO SUCH WARRANTY SHOULD BE IMPLIED FROM THIS CONTRACT. To ensure continued coverage, Consumers Energy will automatically renew the contract for another 12 months each year unless the contract is terminated by either party giving 30 days notice to the other prior to the expiration of the contract period. Have a question? Consumers Energy Appliance Service Plan is currently rated 3.8 overall out of 5. replaxed condensor fan motor and stat. Existing Customer | Consumers Energy Your Information Upgrade to Appliance Service Plan Gold Coverage! Manage all the services for all of your properties from one place. When construction or maintenance done by CE crews or contractors affects your property, our Property Restoration Team is responsible for restoring and cleaning it up. 8 visits total. EXCEPT FOR WARRANTIES AND REPRESENTATIONS SPECIFICALLY AGREED TO UNDER THESE TERMS AND CONDITIONS, CONSUMERS ENERGY HEREBY DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PURPOSE. As an alternative, you may wish to contact our Call Center at 800.477.4747. Your coverage will remain in effect only by keeping your payments up to date. Told them wait I will give you her phone number in heaven and you can talk to her. covered service partsconsumers energy appliance service plans coverage includes service calls, labor, and all parts not excluded under the terms and conditions on the items you have covered under your plan and subject to the following two limitations; central air conditioner (up to 5 tons):refrigerant charging (once per year limit up to 5 lbs), Read More, Templin Heating & Cooling LLC, is a Michigan Heating, Cooling, Service, Water heater, Replacement and maintenance Company located in Metropolitan Detroit. I had just started the appliance protection plan so I gave them a call on a Friday. I was enrolled in the appliance repair program too unknowingly because I had Consumers pick up our old fridge. Description of Work Our washing machine started leaking and then quit. Description of Work Fixed my four year old washing machine quickly. (M-F, 7 a.m. - 6 p.m. & Sat, 8 a.m. - 2 p.m.). height: 50px; I have had this maintenace contract for many years and only used it a few times but never had such a comparable response. Our commitment to clean energy is our commitment to Arizona. We're sorry for any inconvenience and ask that you try again later today. Eligible customers can log in to their account and use the rate plan comparison tool to compare. You'll be back up and running at no charge, with no separate fees for service calls, labor or parts. How is Honest Appliance Service & Repair rated? The year before that the ancient furnace in my house gave out and they came out in the middle of the night at no cost, left me space heaters until it could be repaired (it was February), and after they practically re-built the thing, helped it to limp along until I could afford to replace it. Lite Choice, Premier Choice and Premier Choice Large are now combined into this one plan. Would not recommend Consumers Energy appliance plan. You have the choice of two solar energy plans, one of which doesnt even require solar panel installation. I couldn't get any answer as to when or how I could contact the vendor. Get the same bill youre used to, now delivered to your email inbox. Education Programs This contract does not cover removal, reconstruction or cleaning of walls, floors, ceilings, cabinets and countertops or areas surrounding appliances. Our General Information, Business and Landlord Specialists are here to help. Thermostats need to be Wi-Fi enabled to qualify for a rebate. Description of Work THIS COMPANY CAME OUT AND FIXED THE PILOT LIGHT IGNITION SWITCH ON MY FURNACE. In a time when it is getting difficult for companies, particularly service providers, to carve out points of comparisons from their competitors is the prices, location and service innovations that can be easily copied. Were focused on integrating renewable resources, empowering customers with flexible energy efficiency options and incorporating advanced technology to produce 100% clean and affordable energyall while providing reliable service and remaining good stewards of Arizonas diverse environment. This may cause you to enter password incorrectly. Give us a call at 1-800-230-1397. For suggestions to find the best web browser for you We'll send a local, professional technician to your home to fix your appliance. Address. I need this "Appliance Plan" removed from my account and to be credited for its past charges. 2020 Integrated Resource Plan Stakeholder Update / February 23, 2021 It went great! your browser. service tech came out promptly enough. (M-F, 7 a.m. - 6 p.m. & Sat, 8 a.m. - 2 p.m.). Certificates of Insurance (From Terminal Rack Loading Carriers), Throughput/rack liftings (accounts, prods., carriers), Specify which of the above described authorized user type requirements you satisfy. Call 800-477-5050 (M-F, 7 a.m. - 6 p.m.; Sat, 8 a.m. - 2 p.m.) Our innovative Solar Gardens program makes it easier than ever for you to subscribe to Michigan-made solar energy. I could of called business next door and they would of been out in half hour. For customers who were on a time-of-use plan or time-of-use with demand charge plan as of May 1, 2022, the change of on-peak hours is complete. If youre interested in becoming a Qualifying Facility that sells energy to APS, complete and submit a Qualifying Facility Application. I think of it like a safety net. 4000 Clay Ave. SW, Michigan United States. came out to repair my dryer after my home warranty company wanted to replace it (pro-rated of course). Gold Plan coverage must be purchased for each Appliance Service Plan and any additional appliances that are currently covered under an existing Appliance Service Plan. With that being said, this industry has allowed me the opportunity to have a positive influence in people's lives which provides a great deal of satisfaction. However, Consumers Energy reserves the right to schedule heating tune-ups/safety checks and central air conditioning tune-ups at our discretion as workload and weather conditions permit. All equipment covered by this contract must be in good operating condition, fully functional and free of pre-existing conditions at the time you enroll in the program. width: 50px; Presentation He diagnosed the problem and made excellent recommendations! We're currently experiencing system issues which may result in website slowness. All equipment covered by Gold Plan must be in good operating condition, fully functional and free of pre-existing conditions at the time you enroll in the Gold Plan to be eligible for the cash allowance. font-size: 18px; Ran the machine again and presto!, case solved. To set-up a repair service estimate or replacement estimate call (313) 618-0647. Please note: not all pages are available in Spanish at this time. Heating and cooling protection for your year-round comfort. Click here. First Name Last Name Email Together with our team of resource experts, energy planners and input from cross-sector stakeholders, weve worked to develop a strategic roadmap on our path to a 100% carbon-free generation mix by 2050. } Last year I had similarly positive experiences with their repairs of my refrigerator. No services will be performed in areas where hazardous materials, conditions or situations exist until the hazards have been eliminated by customer at customers expense. Does your business have a passion for renewable clean energy? All Rights Reserved | Powered by CLEAResult For the best performance on this website and others, please upgrade Make sure your heat and your hot water are working when you need them. Once reviewed, our team will contact you. Call 800-736-4147 your browser. Email Us Appliance Service Plan does not affect your regulated utility service. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This plan used to be named Saver Choice Max. We called in with multiple waits. Honest Appliance Service & Repair is open Mon, Tue, Wed, Thu, Fri, Sat. 2023 Consumers Energy. 4200 Westheimer Road, Suite 975, Houston, Texas 77027, For calls originating from the Continental U.S. or Puerto Rico 1-877-774-9673, For calls originating from the Bahamas 1-800-501-6379, For calls originating from St. Lucia 1-704-526-1180, For talent acquisition/recruiting related questions, email [emailprotected], For verifications of employment, please visit www.theworknumber.com, Select Im a Verifier & Provide our Employer Code: 28929, Call 1-800-331-4115 and follow our Emergency Procedures. Email: irela tions@buckeye.com. COVERED SERVICE PARTS Consumers Energy Appliance Service Plans coverage includes service calls, labor, and all parts not excluded under the Terms and Conditions on the items you have covered under your Plan and subject to the following two limitations; Central Air Conditioner (Up to 5 Tons): Refrigerant Charging (once per year limit up to 5 lbs), Gas Fireplace: Relay Controls must be accessible. Get the peace of mind that comes with knowing that all your appliances are protected. Read More, We are OPEN!